ABOUT THE COLLECTION
READY FOR A REFRESH?
Now you can sell your Pre-Loved allTRUEist items directly to other buyers on our website.
Receive up to 100% of the sale in the form of an allTRUEist Gift Card to use towards future purchases.
Why should I buy pre-loved items?
There are many reasons why we love Pre-Loved items, here are a few:
*Find rare pieces or items no longer produced
*Great deals on luxury brands
*Easily update your wardrobe. "One-In, One-Out"
*Sustainability, the most eco-friendly way to shop and keeping waste out of landfills.
Why should I sell my pre-loved items?
If you are looking to refresh your wardrobe and add a few new items, this is the perfect way to make some room and let others enjoy your previous finds.
Sell your Pre-Loved items to help pay for your new ones. Receive up to 100% of the sale on an allTRUEist Gift Card that never expires.
Sell on allTRUEist.com and get access to our loyal clients with similar tastes and lifestyle.
HOW DOES IT WORK?
I WANT TO BUY
I WANT TO SELL
WHAT CAN I FIND IN THE PRE-LOVED MARKETPLACE?
You will find actual allTRUEist customers reselling their previously loved items.
Items shown are sold by an allTRUEist customer and they will ship it directly to you.
In the future we will expand to sell authenticated Pre-Owned luxury brands purchased outside of allTRUEist
HOW DO I PAY FOR A PRE-LOVED ITEM?
You will be purchasing through allTRUEist, a safe platform where all your information remains private and transactions are secure.
Simply "ADD TO CART" and proceed as usual to checkout, once your item is ready to ship you will receive an email with tracking information.
CAN I USE DISCOUNT CODES ON PRE-LOVED ITEMS?
Pre-Loved items are excluded from any discounts.
HOW LONG DOES SHIPPING TAKE?
Our sellers will fulfill your order between 1 to 3 business days. The item will ship via courier with a tracking number.
WHAT ABOUT DUTIES & TAXES?
These items are being shipped from clients like you across the world and if borders are crossed there may be duties and customs fees associated with the parcel. You are responsible for all customs and duty fees.
Each product page is labeled with "SHIPS FROM: .... " to help you determine where it will come from.
For example, parcels shipped to the USA from Canada or Europe don't incur duty fees unless the parcel is valued over $800 USD (subject to change by US Government). Please check with your local Customs office for more information.
I RECEIVED MY PACKAGE, NOW WHAT?
Once you receive your parcel you will automatically be sent an email asking you about your item received.
Answer the questions asked as the seller will get paid once you have responded.
If the item received is not as advertised you have 3 calendar days to reply, otherwise after 3 calendar days the seller will be paid and claims will no longer be possible.
CAN I RETURN MY PRE-LOVED PURCHASE?
All Pre-Loved purchases are final sales unless the item that arrived is not in the same condition as stated on the product page, in this instance a dispute resolution process would begin and you will be asked to provide pictures and information. If there is a determination that the item arrived is not in the same condition as stated a return and refund will be processed.
If the parcel is non-deliverable or refused at time of courier delivery, any incurred fees due to this will be deducted from any refund.
WILL YOU BE SELLING OTHER PRE-LOVED LUXURY BRANDS?
This feature is coming soon.
We have heard many of you and asking how to get rid of your previous Designer items, we are creating a marketplace where you can purchase a Pre-Loved luxury item not normally sold at allTRUEist.
Sustainability is at the core of our company and offering pre-owned items that are no longer used can ensure less usage of new resources.
We will allow the sale of leather goods only for Pre-Loved items as this helps keep the demand for NEW leather goods off the market.
All luxury items will be authenticated by industry experts prior to selling.
Brands we are looking for are:
Stella McCartney, Angela Roi, Jill Milan, Louis Vuitton, Chanel, Dior, Saint Laurent, Givenchy, Gucci, Loewe, Prada, Hermes, Alexander McQueen, Alexander Wang, Balenciaga, Balmain, Jimmy Choo, Bulgari, Burberry, The Row, Tom Ford, Valentino, Versace, Celine, Chloe, Christian Louboutin, Manolo Blahnik, Maison Margiela, Lanvin, Marni, Fendi, Ferragamo, Goyard, Giuseppe Zanotti, Giorgio Armani, Charriol, Rolex, Omega, Chopard, IWC, Girard-Perregaux Patek Philippe, Panerai, Piaget, Cartier.
If you are interested in buying one of these Pre-Owned brands mentioned above, please let us know below.
WHAT CAN I SELL?
You can sell any product you previously purchased at www.alltrueist.com except intimate apparel (stockings, underwear) or beauty,skincare products.
It will go into a Pre-Loved collection where any customer can purchase.
HOW DO I SELL MY PRE-LOVED ITEM?
Log into your allTRUEist account here and click "Sell a Pre-Loved Product"
Choose an item from your purchase history, follow the prompts.
Add a description, you can emphasize what you loved about it. Remember, the better your description the easier it is for the person on the other side to make a decision.
Make sure to describe and add photography of any wear and tear, scuffs, scratches, or any other defects. You will get paid once the receiver gets their parcel and confirms it was in the same condition as advertised.
Upload a few pictures of the actual item you have. A frontal picture, side view and one on you always work great. Make sure you have pictures of any scratches or wear on the item. Click Here for a Guide of Do's & Don'ts
Be honest in your description, transparency is key as you will be paid once the seller confirms the item received was as advertised.
Once you have submitted your product, it will come to us for approval. If we have questions we will reach out to you, otherwise your item will be on our Pre-Loved marketplace shortly.
SHARE your link, the more visibility you have, the better chances of selling it.
WHAT PRICE CAN I SELL IT AT?
Based on the condition of your item when you submit your product an automated calculation will be done. Once you item is sold and received by the client you will receive 100% of the calculated value (excluding taxes and shipping) in a Gift Card.
We will add $20 CAD to the final price quoted to you, which will cover shipping costs. Prices are set and cannot be negotiated. Your final payout does not include the $20 CAD to cover shipping.
HOW IS SHIPPING HANDLED?
Once a customer purchases your item, you will be sent a prepaid trackable shipping label.
You do not have to pay extra for shipping. You must fulfill the order within 1 to 3 business days.
Carefully, securely & neatly pack your item in a sturdy box, include any tags, dustbags that accompanied your original purchase if you still have them.
Drop off your packed parcel with shipping label attached to the closest courier's drop off center.
HOW & WHEN DO I GET PAID?
Once the customer receives their purchase from you (shipment will be tracked), they will have the opportunity to confirm it arrived in the same condition as described on your listing. If so, you will receive a Gift Card for 100% of your item's sale price, excluding taxes & shipping.
I WANT TO SELL PRODUCTS I DIDN'T BUY AT ALLTRUEIST
This feature is coming soon.
We have listened and many of you expressed how much you wanted to get rid of your pre-loved Designer goods, we are creating a marketplace where you can sell a Pre-Owned luxury item not originally purchased through allTRUEist.
Sustainability is at the core of our brand and selling pre-owned items that you don't use anymore can ensure we no longer need to use new resources.
We will allow the sale of leather goods only for Pre-Owned items as this helps keep the demand for NEW leather goods off the market.
All luxury items will be authenticated prior to selling.
Brands we are looking for are:
Stella McCartney, Angela Roi, Jill Milan, Louis Vuitton, Chanel, Dior, Saint Laurent, Givenchy, Gucci, Prada, Hermes, Alexander McQueen, Alexander Wang, Balenciaga, Balmain, Jimmy Choo, Bulgari, Burberry, The Row, Tom Ford, Valentino, Versace, Celine, Chloe, Christian Louboutin, Manolo Blahnik, Maison Margiela, Lanvin, Marni, Fendi, Ferragamo, Goyard, Giuseppe Zanotti, Giorgio Armani, Charriol, Rolex, Omega, Chopard, IWC, Girard-Perregaux Patek Phillipe, Panerai, Piaget, Cartier.
If you are interested in selling one of these Pre-Owned brands mentioned above, please let us know below.