FREQUENTLY ASKED QUESTIONS

Maison ALLTRUEIST was created to embody true luxury—intentional, artful, and ethically grounded. Established in Montreal in 2015 by San Francisco native Marcus Aliaga, our mission is to unite responsible sourcing, enduring craftsmanship, and timeless design. We began with a few meticulously curated accessories and evolved into full lines of apparel and footwear, each reflecting our dedication to timeless styling and sustainability.

Pegasus & The Three Pillars: TERRA, ARS, HUMANITAS

• Pegasus symbolizes our aspiration to rise beyond limitations and infuse creativity into every piece.
• TERRA honors our planet and all living beings; we embrace slow fashion, thoughtful production, and ecological responsibility.
• ARS exalts heritage craftsmanship and subtle innovation, bridging tradition and modernity.
• HUMANITAS champions fair labor, inclusive communities, and broader human rights.

Since our founding, we’ve upheld a commitment to mindful curation—selecting materials from mills that share our values, collaborating with artisans who champion authentic craftsmanship, and prioritizing design processes that favor longevity over seasonal churn. Through each collection, we aspire to create fashion that resonates on a deeper level: aesthetically refined, ethically made, and consciously chosen.

Yes. We have an affiliate program offering a generous commission structure. Please visit our affiliate page for more details or to apply.

We welcome media, influencer, and partnership inquiries. Please head to our Contact page to reach out, and we’ll respond promptly.

We believe in realistic timelines, with each piece handcrafted by specialized ateliers. While we don’t provide live status updates, you’re always welcome to email us for a progress check. We’ll contact the workshop and get back to you with any available details.

Body fluctuations are normal. We design garments with generous seam allowances so they can be taken in or let out within certain limits. We do offer alterations for a fee, depending on the scope of changes needed.

Absolutely. This is central to our approach. You can schedule an online consultation or visit our Montreal boutique for guidance on slow-fashion wardrobe building, ensuring each piece aligns with your personal style and ethical values.

Each product page features a detailed size chart with conversion tips. For bespoke or made-to-measure, our Client Advisors can guide you through specific measurements to ensure the perfect fit.

• Bespoke Suits: Starting at $1,750 CAD
• Custom Sneakers: Starting at $425 CAD
• Custom Dress Shoes: Starting at $625 CAD
• Bespoke Shirts: Starting at $330 CAD
• Made to Order Knitwear: Starting at $195 CAD
  

We partner with premium mills worldwide, prioritizing certifications such as OEKO-TEX®, GOTS, GRS, and REACH. We also occasionally use deadstock fabrics from luxury mills. Although deadstock may not offer the same comprehensive traceability as virgin textiles, we can confirm their high quality and origin from top-tier brands—and we’re giving them a meaningful second life instead of letting them go to waste. Whether virgin or reclaimed, each material is chosen for its sustainability, durability, and quality, reflecting our ongoing commitment to slow fashion and conscious choice. We know the system is not perfect, but we are continuously looking for the best sustainable options available.

Currently, we do not ship to PO boxes or APO/FPO addresses.

We can arrange in-store pickup, though some items are online-exclusive. Please email us prior to placing your order if you would like this option.

We do our best to ship out in a timely manner to meet your preferences, but couriers typically provide only estimated dates. While we can’t guarantee an exact time slot, we’ll make every effort to accommodate special requests.

• Bespoke / Made-to-Measure: These garments are final sale, as they are uniquely tailored. However, we’ll work to perfect the fit through alterations or, in rare cases, remake the item if there was an error on our end.
• Made-to-Order Items (e.g., standard-sized knitwear): Eligible for return according to our standard return policy.

We stand by our quality and craftsmanship. If you discover a manufacturing defect, we’ll repair, replace, or refund as needed. Normal wear and tear isn’t covered under warranty, but we do provide repairs for a fee if needed

If an alteration is required due to an atelier error or incorrect measurements on our part, we’ll correct it at no extra charge. For client-driven changes—like adjusting style elements after delivery—alterations can be arranged at a reasonable fee, depending on feasibility.

Yes. Many of our products carry certifications such as OEKO-TEX®, GOTS, REACH, GRS and other certifications. Please check each product page for specific details, or contact us if you have questions about a particular item’s credentials.

Although we aren’t exclusively vegan, we do maintain a robust selection of vegan materials, plant-based footwear options, and fabric innovations. When we use animal-based materials, we source from ethical, traceable suppliers, ensuring durability and minimal environmental impact.

Yes. We occasionally host private events or public pop-ups. Stay updated by subscribing to our newsletter—we’ll share invitations and previews of new collections.

Find more in-depth content on Reflections—our blog—where we’ll cover garment care, slow fashion, and styling tips. Follow along for insights, updates, and future workshop announcements.

We encourage you to use our Contact page. Our Client Advisors will provide personalized guidance on design and materials.