Your order will be processed within 1 to 2 business days, order processing is from Monday through Friday (excluding Holidays), once your order is fulfilled, you will receive an email confirmation with your tracking information, please allow up to one business day for tracking information to update.
Note: Please note that some brands ship directly from their factory and this may add 1 to 2 days shipping time. Also, if your purchase consists of several items, in some instances they may come from different locations. This means you may receive your order in more than one package. You will receive tracking information for each item in your order if shipped separately.
SHIPPING - USA & CANADA
STANDARD SHIPPING POLICY
- For purchases under $150 CAD, a $15 CAD shipping fee will be added to your total at the time of checkout, items will be shipped via ground service, arriving within 2-7 business days.
- Any purchase over $150 CAD will receive Free Standard Shipping, transported via ground service and arrives within 2-7 business days.
- You have the option to choose expedited shipping at an additional cost at the time of checkout. Express items are shipped via air and arrive within 1-3 business days.
allTRUEist ships, "Signature Required" on items priced over $150 CAD for security purposes, please make sure someone is available to receive and sign for your package. If the shipment is returned to allTRUEist due to inability to deliver or refusal of the package, we will refund you the amount minus any shipping fees allTRUEist has incurred. UPS/FedEx/DHL do not ship to P.O. Boxes.
If your item is over $150 CAD, you may request package with "no signature" requirement, simply let us know on the "Order Notes box" section before checkout if that is your preference, however; allTRUEist is not responsible for any lost or stolen packages when this option is requested. We are not able to change signature requirements once the package has left our premises.
Items under $150 CAD will be shipped with no signature requirement and in some occasions via postal service with no tracking number.
allTRUEist reserves the right to ship via different carriers without prior notification such as Canada Post, USPS, UPS, FedEx, DHL, Purolator, Canpar or Loomis.
Certain remote areas in Canada have an additional shipping charge, these areas include Yukon, Northwest Territories, Nunavut.
Please note items shipping within Canada or the US is free of any duties.
SHIPPING - INTERNATIONAL
Items shipped Internationally outside of Canada and the US will be shipped via courier or expedited Postal Service with a tracking number.
Please Note for shipments outside of Canada and the USA: Any taxes or duties associated with the shipment are the sole responsibility of the customer.
If an item is returned to us due to the wrong address on file, refusal to pay duties or other circumstances where allTRUEist is not at fault, we will refund the purchase minus any shipping fees (original and return) plus any other fees associated with the return to sender including but not limited to reentry duties and taxes.
To view Returns & Other Policies CLICK HERE
If you have a special request or question please contact us at contact@allTRUEist.com and we will do our best to accommodate.