January 2021 UPDATE: We are temporarily halting all sales and shipments to the UK due to Brexit. Once we are able to update our policies, taxes and other requirements from the UK Government we will resume shipping to the United Kingdom.
Update - Covid-19: We are closely monitoring the situation and following local authority's guidance. Your safety and that of our teams are of the utmost importance and all health guidelines are being followed.
All couriers are experiencing high volumes and parcels may be delayed, we cannot guarantee delivery times but we will ship with the quickest option available.
Your order will be processed within 1 to 2 business days, order processing is from Monday through Friday (excluding Holidays), once your order is fulfilled, you will receive an email confirmation with your tracking information, please allow up to one business day for tracking information to update.
Note: Please note that some brands ship directly from their warehouse to you and this may add 2 to 3 days shipping time. If your purchase consists of several items, in some instances they may come from different locations but you will not be charged any extra fees. This means you may receive your order in more than one package. You will receive tracking information for each item in your order if shipped separately.
Items shipping within Canada or the US are free of any duties.
SHIPPING - USA & CANADA
STANDARD SHIPPING POLICY
- For purchases under $100 CAD, a $15 CAD shipping fee will be added to your total at the time of checkout and may be shipped with standard postal service without a tracking number.
- Any purchase over $100 CAD will receive FREE Standard Shipping.
- You have the option to choose expedited shipping at an additional cost at the time of checkout. Express items are shipped via air and arrive within 1-3 business days.
- Promotions offering FREE SHIPPING with a discount code will be shipped via postal service with no tracking number.
allTRUEist ships, "Signature Required" on items priced over $100 CAD for security purposes, please make sure someone is available to receive and sign for your package. If the shipment is returned to allTRUEist due to inability to deliver or refusal of the package, we will refund you the amount minus any shipping fees allTRUEist has incurred. UPS/FedEx/DHL do not ship to P.O. Boxes.
If your item is over $100 CAD, you may request package with "no signature" requirement, simply let us know on the "Order Notes box" section before checkout if that is your preference, however; allTRUEist is not responsible for any lost or stolen packages when this option is requested. We are not able to change signature requirements once the package has left our premises.
Items under $100 CAD will be shipped with no signature requirement and in some occasions via postal service with no tracking number.
allTRUEist reserves the right to ship via different carriers without prior notification such as Canada Post, USPS, UPS, FedEx, DHL, Purolator, Canpar or Loomis. Some brands ship directly to you and may use other couriers not mentioned, a tracking number will be always provided.
SHIPPING - INTERNATIONAL
Items shipped Internationally outside of Canada and the US will be shipped via courier or expedited Postal Service with a tracking number.
Please Note for shipments outside of Canada and the USA: Any taxes or duties associated with the shipment are the sole responsibility of the customer.
If an item is returned to us due to the wrong address on file, refusal to pay duties or other circumstances where allTRUEist is not at fault, we will refund the purchase minus any shipping fees (original and return) plus any other fees associated with the return to sender including but not limited to reentry duties and taxes.
Promotions offering FREE SHIPPING with a discount code will be shipped without a tracking number.
To view Returns & Other Policies CLICK HERE
If you have a special request or question please contact us at contact@allTRUEist.com and we will do our best to accommodate.