SHIPPING POLICY

At allTRUEist, we take pride in providing great customer service and efficient order fulfillment. Our goal is to ensure that you receive your purchase as quickly and smoothly as possible. With this in mind, we have outlined our shipping policy to help you understand the process and estimated delivery times.

  • Orders are processed Monday through Friday, excluding holidays.
  • Processing time for standard orders is 1-2 business days.
  • After processing, you will receive an email confirmation with your tracking information.
  • Please allow up to one business day for tracking information to update.
  • Free standard shipping on all purchases over $175.
  • Shipping fee applies on purchases under $175.
  • Expedited shipping is available at an additional cost at checkout.
  • Express items are shipped via air and arrive within 1-3 business days.
  • Promotions offering free shipping with a discount code will be shipped via postal service without a tracking number.
  • Some brands may ship directly from their warehouse, adding 2-3 days to shipping time.
  • If your order consists of multiple items, they may come from different locations and you will receive separate tracking information.
  • No extra fees for multiple shipments.
  • Items shipped within Canada or the US are free of duties.

  • All international orders are shipped with a tracking number via courier or expedited postal service.
  • Some brands may ship directly from their warehouse, adding 2-3 days to shipping time.
  • Customer is responsible for any taxes or duties associated with the shipment.
  • If an item is returned due to wrong address on file, refusal to pay duties, or other circumstances where allTRUEist is not at fault, a refund will be issued minus any shipping fees and return fees including but not limited to re-entry duties and taxes. A refund will only be processed after the parcel is delivered back to allTRUEist.
  • Promotions offering free shipping with a discount code will be shipped without a tracking number.
  • Signature required on all purchases over $175 for security purposes.
  • Please make sure someone is available to receive and sign for your package.
  • If the shipment is returned due to inability to deliver or refusal of the package, a refund will be issued minus any shipping fees incurred by allTRUEist once the parcel is returned to us.
  • "No signature required" option available for purchases over $175 upon request in the "Order Notes" section before checkout.
  • allTRUEist is not responsible for any lost or stolen packages when "no signature required" option is requested.
  • Signature requirements cannot be changed once the package has left our premises.
  • Items under $175 will be shipped without signature requirement.
  • allTRUEist reserves the right to use different carriers without prior notification.

  • Processing time for pre-orders may vary and will be displayed on each product page.
  • Once the order has been fully paid, the order will be submitted to the vendor.
  • Delivery will be according to the pre-order timeline.
  • These items go into production once an order is submitted and fully paid.
  • Delivery timeline will vary based on product and manufacturer and will be clearly labeled on each product page.

View our return and exchange policy by clicking here.

  • If you have a special shipping request or question, please contact us at contact@allTRUEist.com and we will do our best to accommodate.

At allTRUEist, order fulfillment is important to us. We strive to provide fast and efficient shipping and processing to get your order to you as quickly as possible. If you have any questions or concerns about your order, please don’t hesitate in letting us know.